1 hour ticket response
Quick assistance is our primary concern and that is why we’ve got a team of trained support engineers who are prepared to provide a rapid answer to any question that you could possibly have. Simply submit your technical support ticket from your Web Site Control Panel and we will reply back to you within sixty minutes at the latest. In fact, we work hard and aim for a 20–minute technical support ticket response time.
A Top–Notch Help Desk Service
Each member of our client support team has several years of experience in the web hosting field and almost all of them have worked for us for at least five years. They all are eager to reply to all your requests in the most competent manner possible.
An Easy–to–Navigate Help Center
Integrated into the Web Site Control Panel is an intuitive Help section, which includes different information sources. You can browse through a constantly updated knowledgebase featuring web hosting account administration articles and site administration articles, check out our step–by–step video tutorials or take a peek at our F.A.Q. database.