A 99.9% Server Uptime
Our web hosting platform is based on a solid, premium–quality hardware architecture and a strongly tweaked Linux version. Thus, irrespective of what your website is, or how many web site visitors you have, or even in case there is a denial–of–service assault, our servers will remain up and your sites will stay online.
All our web hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is vital that you also set up your own network architecture. This is the reason why we built a custom internal network in all our datacenters. Relying on top–class Juniper switches and routers, our internal network allows for faster–than–the–speed–of–sound data transfer rates and is fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, no matter which hosting plan you have chosen.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your money at stake, you cannot feel truly secure. This is why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel content with our hosting service or in case you have to get a bit more powerful web hosting solution, such as a VPS servers or a dedicated servers – you will get a full refund, without any secret costs or reimbursement taxes.
24/7 Technical Support
We have attentively handpicked each single member of our 24x7 support team to ensure that we can offer you the best help desk service you can get. Each of our techs has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they are available 24–7–365 – you’ll be able to call them whenever you want and they will respond back to you as quickly as possible.
Their average ticket response time is well under twenty minutes, whereas with other hosting distributors you have to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to within 60 minutes.