If you are a site owner, a problem might always appear and it does not necessarily have to be connected with the web hosting service. For instance, something could go wrong when you bring an Internet app up to date or some crucial data can be edited or deleted unintentionally. Whatever the nature of the problem might be, you will need to contact the tech support staff and request them to restore a backup or to help you fix the problem that you’re encountering. How timely they’ll do this will predetermine the amount of time that your sites will be inaccessible. For given sites such as community portals or e-stores, an extended outage interval often equals lost visitors and money. That said, it’s important that you use the services of a hosting company that provides not only a good customer care service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reply time for any ticket that you submit or any email that you send is just 1 hour, even in case you contact us on weekends and public holidays. Regardless of the nature of your issue or question, we’ll lend a helping hand instantaneously and will provide you with the needed info to sort out any problem with your sites. The actual reaction time commonly does not surpass fifteen-twenty minutes, so you can forget about waiting for hours and hours on end to get a problem solved or what’s even worse – waiting around a whole day only to obtain a reply that more info is required whilst nothing’s solved. We will give you assistance without any delay simply because we understand exactly how expensive time can be in the dynamic online sphere. The sixty-minute reply time guarantee applies to any billing or technical enquiry that you may have connected with our Linux cloud web hosting packages.