A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It's an efficient way to receive some information about the hosting services or have some issue resolved because you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the lower possibility of mistakes any time you exchange data like usernames or domain names, the faster response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you can do another thing while the representative examines the issue involved. In addition, you're able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone rates that you'll have to pay if you're calling to a different country.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that many problems are quickly resolved when you speak to a live person, we offer a live chat service for all of our prospective and active clients. The chat is available every day and our customer support representatives will assist you with a number of questions and situations. If you are not our customer yet, you're able to find out more about our cloud web hosting packages and the hosting platform in general so that you can make sure that your sites will run properly on our servers. In case you already have an account and you have some questions or you experience any problems with some of our solutions, you'll be able to get in touch with us through the live chat and we will provide the needed details or assist you to troubleshoot the issue. You will need to open a trouble ticket for some troubles that need more time or the expertise of a sysadmin, still for a lot of common issues you can receive help on the spot.