In case you’ve ordered a web hosting package and you have certain questions connected with a concrete feature/function, or in case you’ve confronted some difficulty and you need support, you should be able to touch base with the respective customer care team. All hosting providers use a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, since the most efficient way to deal with a problem most often is to open a ticket. This mode of correspondence renders the replies exchanged by both parties simple to follow and allows the help desk support team representatives to escalate the issue in the event that, for instance, a sysadmin must intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you need to use at least 2 separate accounts to touch base with the tech support team and to actually manage the hosting space. Constantly signing in and out of different accounts may sometimes be a bore, not to mention the fact that it takes quite a lot of time for most hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

In contrast with what you may find with a lot of other hosting providers, the support ticket system that we are using with our Linux cloud web hosting packages is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not have to remember different log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself from a single place. So, in case you’ve got a query or experience an obstacle, you can touch base with our technical support staff representatives momentarily. Our system comes with a clever search mechanism. This goes to say that even in case you’ve posted a ton of tickets over the years, you will be able to find the one that you need in no time. Furthermore, you can check knowledge base suggestions for solving commonly met problems.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more convenient to manage everything in one single place, which is the reason why we have integrated a ticketing system into the custom-built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will permit you to handle the communication with our technical support team along with your hard disk drive space, which implies that you will not have to memorize one more username for some other interface. You will be able to open a new ticket or to track down the status of an old one with less than several clicks of the mouse while you’re browsing the content within your semi-dedicated account. Also, you can go through older tickets using an intelligent search option or take a look at applicable FAQ articles, which provide solutions to commonly confronted issues. The inbuilt trouble ticket system is monitored 24-7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to assist you.