Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with a lot of other hosting providers, the support ticket system that we are using with our Linux cloud web hosting packages is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not have to remember different log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself from a single place. So, in case you’ve got a query or experience an obstacle, you can touch base with our technical support staff representatives momentarily. Our system comes with a clever search mechanism. This goes to say that even in case you’ve posted a ton of tickets over the years, you will be able to find the one that you need in no time. Furthermore, you can check knowledge base suggestions for solving commonly met problems.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more convenient to manage everything in one single place, which is the reason why we have integrated a ticketing system into the custom-built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will permit you to handle the communication with our technical support team along with your hard disk drive space, which implies that you will not have to memorize one more username for some other interface. You will be able to open a new ticket or to track down the status of an old one with less than several clicks of the mouse while you’re browsing the content within your semi-dedicated account. Also, you can go through older tickets using an intelligent search option or take a look at applicable FAQ articles, which provide solutions to commonly confronted issues. The inbuilt trouble ticket system is monitored 24-7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to assist you.