Being able to contact your cloud web hosting supplier when you have any questions or encounter any problems is important and how quickly they'll respond and take action is often essential, in particular when your site is business-oriented, as longer downtime often means losing prospective customers. The support options are usually an easy way to distinguish genuine suppliers from resellers. The second generally answer only to e-mails or support tickets and you'll have to wait for a day or longer to get a reply. If the problem involves a couple of replies, you may end up losing a few days so as to have a problem solved. With a genuine and trustworthy web hosting supplier, you will be in a position to get in touch with the support team anytime and get a timely response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 customer, billing and tech support for all our Linux cloud web hosting packages. Even if you are not our client yet and you have questions, we will help you without delay and provide you with the needed information, in order to give you the choice to make an informed decision when you buy a new web hosting account. We're available at any time, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we have multiple phone numbers worldwide, therefore you are able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any task or issue, whatever its difficulty.