24/7 Customer Support in Cloud Web Hosting
We provide you with 24/7 customer, billing and tech support for all our Linux cloud web hosting packages. Even if you are not our client yet and you have questions, we will help you without delay and provide you with the needed information, in order to give you the choice to make an informed decision when you buy a new web hosting account. We're available at any time, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we have multiple phone numbers worldwide, therefore you are able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we supply feature 24/7 customer and tech support, which means that whatever the issue you experience, you can get in touch with us and we'll help you straight away. The guaranteed reply time for every e-mail or support ticket that you open from your Hepsia hosting Control Panel is only 1 hour; usually the response time hardly ever exceeds twenty minutes. We also provide telephone support with a couple of local numbers internationally as well as a live chat, which means that you can get in touch with us and receive more details about our solutions even if you do not have an account yet. We can help you with nearly any question or a problem you have - payment methods, package specifications, email configuration, web hosting account settings, and many others. If you use our services, you will never have a scenario where you have to wait for a few days to get a problem resolved like you will need to do with numerous other service providers.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum answer time warranty, you will enjoy timely support when you obtain a dedicated server from our company. Our customer and technical support teams are available 24/7/365, therefore if you open a support ticket through your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the best option in case the issue involved requires longer time to be resolved or when it has to be forwarded to our admins, as it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.