In spite of the fact that the web hosting service offered by the different companies is practically the same, every provider has got a customized platform with its own tweaks and ways to accomplish particular things. In cases like this, an information-packed knowledge base would be really useful both for persons with little to no experience and for technically trained users who will eventually find out how particular procedures are performed, but will waste precious time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and easy to use, saving users plenty of time and effort. The consequence is more gratified clients, since they can quickly find the info they need, and much less work for the help desk staff representatives, because typically the majority of the inquiries and issues that customers have are already enumerated in the knowledge base. Provided that the articles are expertly written and cover more topics, you will be able to learn more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Web Hosting

If you have ordered your first cloud web hosting plan from our company or have transferred your site over to us, you’ll become accustomed to our services and our custom-built Hepsia Control Panel in no time as we have compiled an elaborate knowledge base where you can find all the info that you’ll ever need – both general info about the service as a whole and more concrete info about the different features that you can use and the problems that you can encounter. The articles are available in 2 locations. The complete article list is accessible via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can get to know how to accomplish pretty much everything, from creating an .htaccess config file to administering a mailing list, and all the articles offer comprehensive guides, so you’ll never get perplexed on account of an unclear text. Naturally, in case you have a more specific problem and you do not find an adequate solution in our knowledge base, you can touch base with our customer care staff 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated packages include in-depth online technical documentation where you will find information on all the functions that our custom-created Hepsia Control Panel comes with, plus solutions to different questions and problems that you might chance upon. All installation manuals include thorough specifications, which means that you won’t have to worry about skipping something if you plan to export a MySQL database, for example. The troubleshooting articles include a range of different probable reasons for particular issues and the solution for each of them, so in case you are not able to send email messages although you have the correct SMTP server settings, for instance, you can quickly find out what the reason for this might be and recover the problem with a few mouse clicks in your mail client. As the Hepsia Control Panel has quite a lot of features, you will be able to find relevant articles in each of its sections. In case you want to examine all help articles, you can use the Help menu, which is located in the top right corner of the screen.