In spite of the fact that the web hosting service offered by the different companies is practically the same, every provider has got a customized platform with its own tweaks and ways to accomplish particular things. In cases like this, an information-packed knowledge base would be really useful both for persons with little to no experience and for technically trained users who will eventually find out how particular procedures are performed, but will waste precious time in the meantime. The purpose of such a knowledge base is to make the hosting service quick and easy to use, saving users plenty of time and effort. The consequence is more gratified clients, since they can quickly find the info they need, and much less work for the help desk staff representatives, because typically the majority of the inquiries and issues that customers have are already enumerated in the knowledge base. Provided that the articles are expertly written and cover more topics, you will be able to learn more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Web Hosting

If you have ordered your first cloud web hosting plan from our company or have transferred your site over to us, you’ll become accustomed to our services and our custom-built Hepsia Control Panel in no time as we have compiled an elaborate knowledge base where you can find all the info that you’ll ever need – both general info about the service as a whole and more concrete info about the different features that you can use and the problems that you can encounter. The articles are available in 2 locations. The complete article list is accessible via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can get to know how to accomplish pretty much everything, from creating an .htaccess config file to administering a mailing list, and all the articles offer comprehensive guides, so you’ll never get perplexed on account of an unclear text. Naturally, in case you have a more specific problem and you do not find an adequate solution in our knowledge base, you can touch base with our customer care staff 24/7/365.