If you've ever had a web hosting account before or you have dealt with any kind of online service, you are probably aware from your personal experience that for some things it is better to talk to a live person on the telephone rather than exchange support tickets or email messages. If you'd like to learn more about a specific service before you order it or when something small-scale should be done, for instance, it is much easier and faster to get it done live. If you're able to talk with representatives over the phone, it's very likely that you are dealing with an actual website hosting provider, not just a reseller. The level of support that you can get by phone may differ between different providers - from very general issues to expert tech support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved via email and / or tickets.
Phone Support in Web Hosting
All of our web hosting packages feature telephone support fourteen hrs per day even on official holidays, so if you don't have an account yet, you'll be able to give us a call and learn more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you are able to contact the phone number that is closer to you. If you're an existing customer, we will help you timely with any general and billing issues and with various tech matters to save you time and efforts - we are aware of the fact that often it's much easier speak with a live person and get things done right away. Of course, some problems simply cannot be resolved on the phone, so in such a case you will have to use our ticketing system.