Should you ever experience a problem with your site and be unable to tackle it on your own, ask the hosting company’s tech support staff to assist you to get the website back online. A speedy solution would be the perfect scenario, but a lot of companies reply within twenty four hours and even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be quickly fixed, your website may not work properly or it may not be available at all for a lengthy period of time, so you may lose prospective customers because it is quite unlikely that anybody will be willing to return to a site that is out of order. With this in mind, you should make certain not only that you can reach your web hosting company, but also that they can answer and help you in a timely fashion. If an app update does not proceed as planned or if you erase something by accident, for instance, the site should be restored promptly so as to avoid protracted unavailability.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any technical support ticket that you open or any e-mail that you write is only 60 minutes, even in case you contact us during weekends and official holidays. Regardless of the essence of your problem or enquiry, we will help you out immediately and will give you the necessary info to solve any problem with your websites. The real reply time usually doesn’t exceed 15 to 20 minutes, which is the reason why you can forget about waiting for hours on end to get an issue fixed or even worse – waiting around all day only to get a reply that more information is required whilst nothing is resolved. We will offer you assistance without any delay as we understand exactly how precious time can be in the dynamic electronic era. The 1-hour reply time guarantee applies to any technical or billing query that you might have connected to our web hosting.