There are a number of ways to contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a support ticket system. This is the easiest medium of communication for a number of reasons. In the event that no technical support team member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. In addition, you can copy & paste large bits of info without having to worry about typographical errors, and in case a certain issue requires more time to be solved or a number of replies have to be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which means that if you have to provide information or to adhere to directions, you will have to use at least two separate interfaces and this number may increase in case you desire to administer several domains. Plus, lots of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for an answer.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting isn’t separate from the hosting account. It is an indivisible part of our full-featured Hepsia hosting Control Panel and you will be able to visit it at any specific moment with just a couple of mouse clicks, without signing out of your web hosting account. The ticketing system offers a quick-search box, which will help you track down virtually any ticket that you have sent in the past, if you need it. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to fix a particular problem even before you actually submit a ticket. The response time is maximum 60 minutes, so you can receive swift assistance at any specific moment and in case our client care staff recommends that you should do something inside your hosting account, you can do it straight away without having to sign out of the Hepsia Control Panel.