Being able to get in touch with your web hosting company any time you have any kind of questions or encounter any troubles is important and how quickly they will answer back and take action is essential, especially if your web site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are also one way to identify genuine providers from resellers. The latter in most cases respond just to e-mails or support tickets and you will have to wait for a whole day or longer in order to receive a response. If your trouble needs several responses, you may end up losing several days to get a basic problem solved. Using an authentic and trustworthy website hosting provider, you will be in a position to connect with the support at any time and receive a prompt response no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

All of our web hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting solutions well before you make a purchase or you're a current client and you have any kind of question or a issue, you can contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - a couple of phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any troubles that require extra time to investigate and take care of. Unlike various other website hosting service providers, our trouble tickets have a guaranteed max response time of just one hour, therefore no matter what the issue is, it will be resolved on time and you will not waste days to get something fixed.

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